All Terms & Conditions

PURCHASING

All prices on www.weareroar.com.au are in Australian Dollars ($AUD) and GST inclusive. SALE PURCHASES ARE FINAL SALE. No exchange or refund on sale items.

 

SHIPPING & DELIVERY OPTIONS

Roar offers free shipping on all domestic online orders. International shipping rate still applies.

All orders are shipped by Australia Post. Orders are despatched within 2 business days between Monday to Friday 9am – 5pm. Please allow an estimated shipping time of 2-10 business days for your order. Once despatched, you will receive an email notification with tracking information for your reference. 

In the event that an ordered item is not available, the customer will be notified within two business days via email to arrange an agreeable alternative, credit or refund. 

If you require express/next day delivery, we can happily organise this for you. However this shipping method will incur a fee. Please contact shop@weareroar.com.au for a shipping quote if you would like your order despatched urgently.

INTERNATIONAL:  A flat rate international shipping fee of $50 applies. Orders will be shipped via Registered International post. Roar cannot be held responsible for any possible duties and taxes that may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties. We also unfortunately cannot mark any international order as a 'gift', due to law prohibitions.

All international exchange or return postage costs are at the expense of the customer. 

Please note Roar will not be liable for any loss or damage incurred during any shipping process for both local and international.

Roar online offers an ‘In store Pick-up’ option which enables our customers to collect orders purchased online from our flagship store located at Shop 2, 15 Surf Road, Cronulla, 2230, NSW Australia.

 

RETURN POLICY

Roar will gladly exchange or raise a credit note if your online purchase is not quite right.  We will not refund for change of mind, so please choose carefully. 

If you wish to exchange your order, please contact us ASAP - shop@weareroar.com.au for an RA number. Once your return has been authorized, please post back to Roar: Shop 2, 15 Surf Road, Cronulla, 2230, NSW Australia.

All domestic returns must be sent back to Roar within 7 days from date of order. 

All international returns must be sent back to Roar within 21 days from date of order.

All exchange or return postage costs are at the expense of the customer for both local and international.

THIS DOES NOT APPLY ON SALE ITEMS. All sale items are FINAL, no exchange or refund is extended on these purchases.

If you have any questions prior to your purchase please feel free to contact us and we will assist you in anyway possible. Our online store operating hours are Monday to Friday 9am – 5pm.

 

SECURITY POLICY

Roar uses the eWAY Payment Gateway for its online credit card transactions.
eWAY is recognized as safe and secure means of collecting payments online. All online credit card transactions using the eWAY gateway at Roar are secure payments.

Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Roar or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. eWAY is an authorised third party processor for all the major Australian banks.
 
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

 

ROAR PRIVACY POLICY

Roar regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Roar users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact shop@weareroar.com.au

 

COLLECTION OF INFORMATION

In order to use the Roar website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regards to sales and support. Any information collected by Roar is collected via correspondence from you or your company.

 

USE OF COLLECTION INFORMATION

Details collected from Roar customers are required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

 

ACCESS TO COLLECTED INFORMATION

 If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at shop@weareroar.com.au.

 

STORAGE OF COLLECTED INFORMATION

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, please feel free to email us at shop@weareroar.com.au

 

ORDERS

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

 

COMMUNICATIONS

Roar uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at shop@weareroar.com.au

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

 

THIRD PARTIES

Roar may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Roar does not share any information with third parties for any unknown or unrelated uses.

 

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

 

Links on the Roar site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.weareroar.com.au

 

CHANGES TO PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

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