Shipping & Returns

OVERVIEW

We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale.

A Brief Summary

• No Refunds on full priced items, Roar offers a credit note valid for 3 years.
• No Refunds, exchanges or returns on discounted or sale items, all sales are final sale.
• No Refunds for change of mind.
• No Refunds or Exchanges on worn/used items.
• Items that are damaged as a result of wear, are not considered to be faulty, and will not be refunded or exchanged.
• Sale Items with minor defects ie. stains, pulls, hanger bumps are marked down for those reasons and are not considered to be faulty, and therefor will not be refunded or exchanged.
• If Roar approves an exchange, customers have 7 days to return any full priced item from date of delivery.
• Customers are responsible for all shipping costs in an exchange
• If an item is faulty, customers are entitled to a full refund. This excludes any postage costs associated with returning the item.

SHIPPING & DELIVERY OPTIONS

Orders are generally despatched next business days between Monday to Friday 9am – 5pm. Please allow an estimated shipping time of 2-14 business days for your order to arrive. Once despatched, you will receive an email notification with tracking information for your reference. 

In the event that an ordered item is not available, the customer will be notified within two business days via email to arrange an agreeable alternative, credit or refund. 

INTERNATIONAL
Our shipping calculator will determine the shipping Cost to your international destination.

Roar cannot be held responsible for any possible duties and taxes that may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties. We also unfortunately cannot mark any international order as a 'gift', due to law prohibitions. 

All international exchange or return postage costs are at the expense of the customer. 

Please note Roar will not be liable for any loss or damage incurred during any shipping process for both local and international.

DELIVERY 

Orders are generally despatched next business days between Monday to Friday 9am – 5pm. Please allow an estimated shipping time of 2-7 business days for your order. Once despatched, you will receive an email notification with tracking information for your reference. 

Express post is sent with Australia Post, generally will arrive next day depending on your exact location. Please contact us for Urgent orders to confirm delivery time.

RETURN POLICY

Thank you for spending time at Roar today, please note the important conditions below.

• Please choose carefully, as we do not offer refunds on full priced items.
• Roar offers a credit note valid for 3 years, for change of mind, incorrect size, or wrong fit on all full price items.
• Sorry no returns or exchanges on any discounted or sale items, all sales are final sale.  
• No Refunds or Exchanges on Worn/Used items.
• Items that are damaged as a result of wear, are not considered to be faulty, and will not be refunded or exchanged.

If you wish to exchange your order, please contact us within 1 day of receiving at - info@weareroar.com.au for an RA number. Once your return has been authorised, please post back to Roar: Shop 2, 15 Surf Road, Cronulla, 2230, NSW Australia.

All domestic returns must be sent back to Roar within 7 days from the date of receiving your order. 

All international returns must be sent back to Roar within 21 days from date of receiving your order.

All exchange or return postage costs are at the expense of the customer for both local and international.

THIS DOES NOT APPLY ON SALE ITEMS. All sale items are FINAL, no exchange or refund is extended on these purchases.

FAULTY ITEMS

Roar Staff will thoroughly check each item and pack it carefully for you. We check zippers, seams, hems, fabric flaws and for any marks.

An item that has been used or worn by you will not be considered faulty.

An item that has been damaged while wearing will not be considered faulty.

In the instance you think you have received a faulty item please contact Roar within 1 day if receiving at info@weareroar.com.au for an assessment. 

If you have any questions prior to your purchase please feel free to contact us and we will assist you in anyway possible. Our online store operating hours are Monday to Friday 9am – 5pm.