Shipping & Returns

OVERVIEW

Thank-you for choosing to shop at ROAR, as a small business we very much appreciate your support.

We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale.

A Brief Summary

  • No Refunds for change of mind.
  • No Exchanges or Refunds on Sale items
  • No Refunds or Exchanges on worn/used items.
  • Items that are damaged as a result of wear, are not considered to be faulty, and will not be refunded or exchanged.
  • If Roar approves an exchange, customers have 7 days to return any full priced item from date of delivery.
  • Customers are responsible for all shipping costs in an exchange

SHIPPING & DELIVERY OPTIONS

Roar offers free shipping on all domestic online orders over $150, delivery  2-7 days

Orders under $150 our shipping calculator will determine the fee, delivery 2-7 days

Express delivery available via Australia Post $15

Free store pickup available.

 

Orders are generally despatched next business days between Monday to Friday 9am – 5pm. Please allow an estimated shipping time of 2-7 business days for your order to arrive. Once despatched, you will receive an email notification with tracking information for your reference. 

In the event that an ordered item is not available, the customer will be notified within two business days via email to arrange an agreeable alternative, credit or refund. 

 

INTERNATIONAL:  A flat rate international shipping fee of $50 applies. Orders will be shipped via Registered International post. Roar cannot be held responsible for any possible duties and taxes that may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties. We also unfortunately cannot mark any international order as a 'gift', due to law prohibitions. 

All international exchange or return postage costs are at the expense of the customer. 

Please note Roar will not be liable for any loss or damage incurred during any shipping process for both local and international.

Roar online offers an ‘In store Pick-up’ option which enables our customers to collect orders purchased online from our flagship store located at Shop 2, 15 Surf Road, Cronulla, 2230, NSW Australia.

 

DELIVERY 

Orders are generally despatched next business days between Monday to Friday 9am – 5pm. Please allow an estimated shipping time of 2-7 business days for your order. Once despatched, you will receive an email notification with tracking information for your reference. 

Express post is sent with Australia Post, generally will arrive next day depending on your exact location. Please contact us for Urgent orders to confirm delivery time.

International Shipping is distributed through Australia Post and is charged at a flat rate of $50. Generally International orders will arrive between 7 and 21 days
If you have any special shipping requirements please contact us as info@weareroar.com.au

 

RETURN POLICY

We understand the difficulties of not being able to try on items in an online store. Roar will gladly exchange or raise a credit note if your online purchase is not suitable.  Please note the important conditions below

  • No Refunds or Exchanges on Worn/Used items.
  • Roar will not refund for change of mind, so please choose carefully. 
  • Items that are damaged as a result of wear, are not considered to be faulty, and will not be refunded or exchanged.

If you wish to exchange your order, please contact us within 1 day of receiving at - info@weareroar.com.au for an RA number. Once your return has been authorised, please post back to Roar: Shop 2, 15 Surf Road, Cronulla, 2230, NSW Australia.

All domestic returns must be sent back to Roar within 7 days from the date of receiving your order. 

All international returns must be sent back to Roar within 21 days from date of receiving your order.

All exchange or return postage costs are at the expense of the customer for both local and international.

THIS DOES NOT APPLY ON SALE ITEMS. All sale items are FINAL, no exchange or refund is extended on these purchases.

 

FAULTY ITEMS

Roar Staff will thoroughly check each item and pack it carefully for you. We check zippers, seams, hems, fabric flaws and for any marks.

An item that has been used or worn by you will not be considered faulty.

An item that has been damaged while wearing will not be considered faulty.

In the instance you think you have received a faulty item please contact Roar within 1 day if receiving at info@weareroar.com.au for an assessment. 

If you have any questions prior to your purchase please feel free to contact us and we will assist you in anyway possible. Our online store operating hours are Monday to Friday 9am – 5pm.


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